I would be willing to bet that most people are creatures of habit. Not that there’s anything wrong with that, because when we find companies we like we tend to stick with them. That could be a brand of clothing or a type of car or the restaurants we frequent. And we usually tend to stick to our own neighborhood restaurants for various reasons.
So, when I found out one of my favorite restaurants had gone out of business, it was sad. This is where I spent many Thanksgivings and Christmases enjoying the holiday special of turkey and pumpkin pie.
I went through the restaurant reviews and found out that I wasn’t the only one that felt that way. In fact, some of the reviews were quite interesting. [Read more…] about Are You Creating Loyal Customers?